How enquiry information is handled
A clear, practical notice for guests who contact Oris Cruises through the website before planning or confirming a voyage.
Information we may collect
When you contact Oris through the website, we may receive information needed to respond to your enquiry.
- Contact details such as name, email address, phone number, and preferred communication channel.
- Travel preferences such as dates, itinerary interest, cabin preference, guest count, and special notes you choose to share.
How enquiries are used
Your enquiry details help our team understand what kind of voyage support you need.
- We may use enquiry information to respond, prepare recommendations, check practical options, and follow up on your request.
- Information may also help us improve website content and guest communication over time.
Communication
If you submit an enquiry or request updates, Oris may contact you using the details you provide.
- Messages may relate to your enquiry, voyage planning, cabin options, or service follow-up.
- Marketing-style updates should only be sent where you have chosen to receive them or where otherwise appropriate.
Data sharing
We do not sell enquiry information. Limited sharing may happen only where useful for responding to or arranging your request.
- Relevant information may be shared with trusted operational partners where needed for voyage logistics.
- Information may also be shared if required by applicable law, authority request, or safety need.
Data retention
Enquiry information may be kept for a reasonable period so the team can respond, manage follow-up, and maintain service records.
- Retention needs may vary depending on whether the enquiry becomes a confirmed booking.
- We aim to avoid keeping information longer than is reasonably needed for the purpose collected.
Your choices
You may contact Oris if you want to update enquiry details, ask a privacy question, or request a communication preference change.
- For formal privacy requests, please contact our team with enough detail to identify the relevant enquiry.
- We will review reasonable requests and respond through the appropriate channel.
Contact
This is a general privacy notice for website enquiries. For privacy questions, contact Oris through the public contact page.
- Please avoid submitting highly sensitive personal information unless the Oris team specifically asks for it for a practical reason.
- If a confirmed booking requires additional guest details, those details should be handled through the booking confirmation process.
Need help planning your voyage?
Contact Oris for calm, practical guidance before choosing a cabin, date, or sailing rhythm.